SHIPMENT PROCESSING TIMES

All orders are processed within 2 business days. Orders placed on a Friday or weekend may not be shipped out until the following Tuesday due to courier availability during weekends. In the event that your shipment will take longer than that, a representative will reach out to you directly.

Customized items or Made To Order clothing may take longer to ship out and is not subject to the same policy. When your order is shipped you will receive a notification to the email you provided.

SHIPPING RATES AND DELIVERY ESTIMATES

Due to COVID, we currently utilize various methods for delivery to ensure the fastest shipping time to your door. The estimated time of delivery is 2-4 business days from the date of shipment*.

INSIDE ONTARIO

 

OUTSIDE OF ONTARIO

USA

INTERNATIONAL

 

SHIPMENT CONFIRMATION AND ORDER TRACKING

You will receive a notification when your order has been processed, as well as when your order has been shipped. 

CUSTOMS, DUTIES, AND TAXES

The Son of Italy Apparel is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES

The Son of Italy Apparel is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

RETURNS POLICY

All return policies are specific to the vendor you are ordering from. Please refer to their individual return policy for further details by going to their site.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thesonofitalyapparel@gmail.com Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.